Privacy Policy

Our Commitment

Invisible Walls works in a trauma-responsive and safeguarding-led way. We recognise the sensitivity of the information shared with us and are committed to handling all data with care, dignity, and respect.

1. Who We Are

Invisible Walls is a Community Interest Company supporting children, young people, and families affected by imprisonment.

Data Controller:
Invisible Walls Community Interest Company
1 Parc Cottages, Heol Hopcyn John, Bridgend CF35 6AP

Email: info@invisiblewalls.co.uk

2. Information We Collect

We may collect personal information including names, contact details, service information, and sensitive data relevant to support needs.

3. How We Use Information

We use data to deliver services, communicate, safeguard individuals, and meet legal obligations.

4. Lawful Basis

We process data under consent, legitimate interests, legal obligation, and safeguarding duties.

5. Sharing Information

We may share information with schools, partners, and safeguarding authorities where necessary.

6. Safeguarding

Safeguarding is central to our work and may require information sharing without consent.

7. Data Retention

We retain data only as long as necessary for services and legal requirements.

8. Your Rights

You have rights to access, correct, erase, and restrict your data.

9. Cookies

Our website may use cookies to improve user experience.

10. Data Security

We use appropriate security measures to protect personal data.